FAQs / Help
On completion of your order, you will be emailed an admission ticket containing a booking reference and QR code. You should present this ticket on arrival at the gallery. If you don't have a printer you can present the ticket on a smartphone or simply make a note of the booking reference number and quote it on entry. You may be asked for a form of identification.
After you have booked online, you will be emailed an admission ticket that will include a unique booking reference and QR code that also contains this number. You may take a note of this number and bring it with you when you visit the gallery in place of a ticket, although we recommend printing out the email and QR code it contains as it is likely to speed up your access.
No; the QR code on your phone should work well.
Tickets are non-refundable except in limited circumstances detailed below. If you need to change the date of your visit then, if you created an account when you booked online, you can log in here prior to your booked date and make this change yourself. Please contact info@stanleyspencer.org.uk with your reference if you have a problem.
There are no circumstances where the gallery is liable for visitor's accommodation and travel costs and the gallery will not reimburse these costs should an event be cancelled, or the gallery needs to close due to unforeseen circumstances beyond its control. This includes, but is not limited to, Government restrictions or adverse weather. In these circumstances, we will issue a complimentary ticket that can be used for entry to the gallery in the future.
Any refund requests not covered by the above will be considered by a Trustee and a decision made at the time.
Yes, although at certain times and on certain days capacity may be limited. Pre-booking will speed up your entry into the gallery.
In common with nationally accredited art galleries, only assistance dogs can be admitted to the gallery.
“Small and perfectly formed” is a good description of the joy that awaits you.
There is free on street parking (2 hour limit) and a free car park close by (3 hour limit) that may have spaces.
No, but there are many cafes, pubs and restaurants close by.
You can contact the gallery by emailing info@stanleyspencer.org.uk but please understand we are entirely run by volunteers and responses are not always immediate.
The gallery is wheelchair accessible and full details regarding access can be found on our website. Specific queries can be sent to access@stanleyspencer.org.uk
The gallery is open every day, generally April-October, and our website has details of dates and times.
Yes we have an excellent digital guide and good wi-fi. Download the app before you come.
Contact groups@stanleyspencer.org.uk
Children and adults alike can enjoy our free Explorer Sheets designed for each exhibition